Borrowed Floating License cannot be returned Error -5
Borrowed Floating License cannot be returned Error -5
Borrowed Floating License cannot be returned, Error = -5IssueError -5 when returning a borrowed license can occur for many reasons. -5 indicates an unknown error from the Flexera tools.SolutionThis is a list of steps known to cause this error and potential workarounds.Borrow a license, then change the network configuration in some way, then attempt to return the license. “Change network configuration” could be as simple as borrowing the license while you’re in the office then trying to return it at home over the VPN, or even just unplugging the Ethernet cord on the server from one port and plugging it back into a different port. The fix is to reverse whatever network changes you made.Borrow a license, remove the original license file from the server, then attempt to return the license. The fix is to put the license file back on the server that you are trying to return .Borrow a license, then the server suffers a hard or soft reboot, which on occasion will cause it to “forget” which licenses were borrowed versus available. This ends up creating “phantom” license registry entries on the client side, and prompts the error when you try to return those phantom licenses. The fix is to edit the Windows registry and delete those phantom entries manually.Warning Improper editing of the registry can result in a corrupt Windows installation that will not run.Take care if you attempt these steps.Run regeditNavigate to HKEY_CURRENT_USER\Software\FLEXlm License Manager\BorrowDelete the values that contain the name of the feature that needs to be returned. Borrow a license, and try to return it early, but either server or client is running a version of Keysight License Manager 6, agileesofd,exe, or lmgrd.exe that does not support the borrow capability or hasn’t been tested for it. The fix is to use updated versions of these tools that are supported and tested.Keysight License Manager 6 Run Keysight License Manager 6Select the Environment tabNote the Licensing Version listedIf lower than 6.0.3 install a current version from https://www.keysight.com/main/software.jspx?cc=US&lc=eng&nid=-33002.0.02&id=2977275&pageMode=CVagileesofd,exe Navigate to the location you defined when configuring the serverRight click on agileesofd.exe and select PropertiesSelect the Details tabIf the version listed is lower than 2018.06 install new tools from https://www.keysight.com/main/editorial.jspx?cc=US&lc=eng&ckey=2977414&nid=-536902253.1250196.00&id=2977414&cmpid=zzfindlicenseserverlmgrd.exe Navigate to the location you defined when configuring the serverRight click on lmgrd.exe and select PropertiesSelect the Details tabIf the version listed is lower than 11.13.1.3 install new tools from https://www.keysight.com/main/editorial.jspx?cc=US&lc=eng&ckey=2977414&nid=-536902253.1250196.00&id=2977414&cmpid=zzfindlicenseserver